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Conn's Support Ticket - Shenandoah, Texas - TV Repair

Conn's Support Ticket - Shenandoah, Texas

TV Repair - samsung

Created By: marquezr57's Picture marquezr57 Last Reply: marquezr57's Picture marquezr57
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: General Replies: 0
Product: samsung

We purchased a Samsung 51", 3D, Plasma TV on 10/26/11 for our son and his family as a Christmas gift. The TV was given to them during our gift exchange on Christmas Eve. The TV was installed at my son's house on Christmas Day and worked great until the day after Christmas when it just went dark. After calling Conn's and Samsung repair, we were told by Conn's that the TV had been in our possession for over 30 days from date of purchase. Samsung came out to my son's house on 1/2/11. Unfortunately it is now two weeks later starting on week 3 and they still can't seem to find the part that is bad. I had advised Conn's that it would have been best to replace the unit or give me a full refund. Unfortunately because we didn't test the TV when we first received it, they indicate we accepted the TV and therefore after 30 days there is nothing they can do. We have been a loyal customer and referred customer to Conn's since 1997 and this is the treatment we have received. We will no longer do business with Conn's and willing to pay a little more to get the customer service we deserve. We purchased two (2) Samsung 51" TVs plus a 37" Toshiba as Christmas gifts this year and this is how we were treated.


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