Conn's Support Ticket - Arlington, Texas

Price Matching is a con! - samsung

Created By: reggie1906's Picture reggie1906 Last Reply: reggie1906's Picture reggie1906
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: General Replies: 0
Product: samsung

I came into Conns on November 28th around 4pm. I was requesting a price adjustment for a tablet that I purchased. When I showed one of the sales people the add from Best Buy they told me that they could not honor Black Friday deals. I then proceeded to point out that the tablet was not a Black Friday deal it will be on sale for the rest of the week. Jeff (one of the managers) told me that if I came back on Monday and the tablet was still on sale he would honor the price. Well I came back Monday evening and to let Jeff know that the price had not changed. Unfortunately, Jeff was not there and I had to deal with Bill. Bill made some calls, and then let me know that even though the tablet is on sale it is not in the current add. I tried to explain the situation to Bill but he wasn't really trying to hear what I was saying. He kept it professional but was not hearing my point. I'd like to know what my options are to take care of this matter. If the item was indeed a Black Friday item I would totally agree with the managers. Even though there is nothing in any literature that I was presented with that mentions Black Friday I still get it. Conns is a business and has to look a the bottom line.


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