Conn's Complaint

Conn's Complaint

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Samsung Dryer


I purchased washer and Dryer back in June 2011. Lately I had issues with Dryer throwing out lint from back of the dryer. I called Service dept. and scheduled a service. The Service guy came out who said because whoever installed the dryer put a tape on air duct on the back of the dryer. It suppose to have metal strip installed to seal it properly. Anyways he left W/O fixing it because he didn't have tools and parts but said another service was scheduled for Dec. 17th but no one showed up. Called in on Dec. 17th and service people said it was scheduled for Dec. 20th now. On Dec. 19th I called up again to make sure someone will come out on Dec. 20th but Manager Syaeed said it was scheduled for Dec. 21st when I called in to confirm appointment for Dec.20th. Well it is Dec. 21st today and 3:19pm and I am still waiting for service call. As usual I am thinking no one will come out today as well. I called in local store in Sugar Land and talked to Norma about this issue. I am yet waiting for her call. It is so frustrating with service and conn's but I would recommend to purchase from Best Buy or some other places rather than buying from Conn's. I will do another review when job will be completed, hopefully!! My laundry is not done for two weeks now these guys are sitting on their butt very peacefully and they don't have sense of urgency!! I rate this to 0


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Comments


ihat3conns says: (5 years ago)
 0
I hate this company! I brought an LG Washer, and an LG Dryer both w/ pedastal's(s), an LG LED 42" TV, and (2) LG Refridgerator's and (1) Laptop computer. ALL of which DIED with in the first two years of ownership after several attempts by CON's to fix varies problems with each and every one of these devices!!! After more than a dozen visit's to my home, I got fed up and paid them off completely as to avoid affecting my credit score. Two years later, I start getting collection agency letter's in the mail on their behalf???? I ask what this was about and (supposedly) after yeras of being upset with them "I went back and signed my name (which after obtaining a copy of a contract with my name on it with ALL of my personal info) but, not MY SIGNATURE??? SMDH, like seriously??? The sales rep that sold the item in question had been fired for forgery and fraud!!!! Geez, years later after they said they'd remove it from my account which I clearly never opened, I am getting threating calls from their credit department claiming to be a law firm??? REALLY??? They must want me to go bananas on them. Like Really????? Now, I find out afterseveral years that they have all of a sudden placed this debt on my credit report. When I call them all I get is excuses and we don't knows and how would you like to settle your account. What account? The account that I never had, that has a clearly forged signature? The account that was opened when I was in Iraq? Oh that account! CONNS..., No CONS! I hate this company for what they did to me, they stole my money by taking advantage of the fact that I was new to the state in which I live and I needed to move into my new home that I purchased while in Afghanistan eprforming my Military duties. No my Company Commander and JAG are involved! This is pathethic. Only the lord knows how much I can not stand the sight of a CONNS building, logo, commercial or even sales representatives sight when i'm out and about. Reminds me of Crazy Eddie.... #Frustrated!!!!!!




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