Conn's Complaint

Conn's Complaint

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Never shop at Conn's Appliances! - Invoice number #021398098-001


Never shop at Conn's Appliances! I bought a new washer and dryer on Tuesday, the next day they broke the washer while loading it onto their truck. An hour past their delivery time, I called the store to ask why they were late. It wasn't until I was told to call the warehouse that I found out the product had been broken during the delivery. The general manager Eddie said he we would get to the bottom of the problem and call me back...no one called. Thursday the warehouse manager called saying that they would be delivering my washer and dryer. When I asked about the broken washer, were they able to replace it, he said " I do not know." Was Conn's really going to delivery me a broken washer? The warehouse manager said she would have to call me back once she talked to the delivery driver...no one called. Friday, I get a call from the store saying they have a better washer and dryer than the ones I purchased and if I wanted to pay the $400.00 difference they will have them delivered. I explained that they have cost me more then $400.00 to spend 4 days dealing with their mistake and that they should upgrade me for free. A few hours later after I have called Conn's corporate office explaining my problem their regional manager Clay calls me to say, "At this time we would like to refund your money..." Never shop at Conn's Appliances!


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