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Conn's Complaint - Failure to Provide Promised Services - Customer Service
Conn's Complaint

Conn's Complaint


Failure to Provide Promised Services - Customer Service

We purchase a new refrigerator on 08/01/11. Was promised it would be delivered on 08/06. We received 3 phone calls stating the refrigerator would be delivered from 4-7Pm.

I was also advised by the sales person at purchase and on delivery day to watch out for the delivery (contract service) and make sure the refrig was in perfect order or do not accept it.
The refrigerator arrived at 8;15 pm after several calls to Customer service. Each time promising Driver would be there in 15 minutes. They came in installed the refrigerator. The Ice Maker line -they refused to set up to copper tube. Finally, they agreed. Said it was set up and left. It was not set up only stuck tube on over the receptor. Multiple phone calls and promises to send someone out. Was told they all were managers then they backed out saying they did not cover our area. Finally, one person was supposed to come. Came at 8pm on Sunday night. We found note on door he came and left new tubing. Never rang door bell. Called the customer service line ( while on hold you always here recording saying what excellent service they have!) Finally, after threating us with a paid service call, they agreed to send service tech out. He came and did finally fix the contection after breaking the copper tubing. Now I get calls from the automated system over and over again asking me to " rate their service" of 1-5( 5 best). Sell was fine- i say "5" and it says 5 is not a correct response and it hangs up. Have had this call now over three times!
I will never buy from Conn's again! The customer service just tells you they will help you- HOT AIR! Avoid this place.

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Connsadv says: (7 years ago)
I am SO sorry you had so many problems with your refrigerator purchase. Please email me your information to facebook@conns.com so that we can try to make this right.


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