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Conn's Complaint - Defective Sofa - Leather sofa
Conn's Complaint

Conn's Complaint


Defective Sofa - Leather sofa

My husband and I purchased our sofa and love seat from Conn's back in October of 2013 and we've had problems with our sofa not having enough cushion at the base and the right hand arm rest bulging out. Service tech came out and inserted more cushion, he said that would do the trick on the base and the arm. Well, when he did that it caused the seat cushions to fluff up to high and caused them to look like they are falling off of the couch and my arm rest looks the same. My sofa looks so retarded and you can't push the cushions back because it is one solid piece. Conn's had another tech come out again to try and repair the sofa for a 2nd time. Again, they added more cushion and now my sofa looks really horrible. I've been calling Conn's weekly for updates and nothing. They keep telling me that my claim # 350472 has no resolution yet and that they will re-submit and tell me to call back within 24-72 hours. I am SO UPSET with the service that Conn's has provided us! My husband and I are going to look into hiring a lawyer because we aren't going to pay for something that we are not satisfied with. Especially since we paid extra money for their "so called" warranty. We will NEVER do business with them again!!!! NEVER!!!!!!!!!!!!!!!!!!!!!!!!

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