Conn's Complaint

Conn's Complaint

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BAD Customer service, delivery, warrenty - Matress


I would not recommend this company to a friend or foe.
at first everything seemed OK, I went to look at refrigerators, once i found out they had a free TV promotion with mattress I decided I would go get the wife to check them out.
Refer purchase, NOT; Conns did not have the specific model we wanted an LG with dual Ice Maker. they had a GE, I decided to get that with Conn's warranty if I was approved for credit. I was approved BUT Conn's wanted $450 for an extended Warranty... when I told the salesman I was going to look elsewhere he go the manager who said they could order the refer but would take 6 months. GE one has a 1 year warranty..
Ended up at Home Depot, the LG we wanted Extended Warranty for $150 and FREE Delivery.

I run home and get the wife
When we walk into the store, I tell the sales guy that we were working with another guy from the appliances. He said that he was the guy cause were now buying a mattress
Mattress purchase - We looked / laid on a few, the sales person stuck around a little too much for my taste.. I HATE THAT, after we decided on our mattress, my wife saw a Table set she liked, so we picked that out as well.
So far so OK, the paperwork to buy something is like buying a Car.. Seriously!

Also the Sales manager had an attitude cause we had a new sale person, and actually the 2 got into an argument.. right in front of us..

He asked when we wanted it delivered and we gave him the date.. No Issues.

after getting home my Wife realized that she wanted everything a week sooner as our son was coming home from college sooner than planned.

I called Conn's to reschedule for the upcoming Friday and was told No problem they will call the day before.

Later that week, on Thursday, I received a call on my work phone it was the sales guy, he was informing me they only delivered in our area on Tuesday and Thursday, since it was Thursday I told him bring them out.. Conn's would not do that they wanted to deliver the following Thursday, which would not work as we gave our bed away.. I spoke to Conn's Corporate and, Local Store Manager.. NO RESOLUTION.. I decided to pick up mattresses and table

I had to drive all the way back to the store 50 Miles to get NEW paperwork, the Store Manger said he would have everything ready... HE did NOT. I had to tell my story to 4 people before the right guy came out. then I had to RESIGN all that paperwork again...
UHHGGGG

Pick up was great. that why I gave 1 Star

Even though we turned down the Con's extended warranty on the mattress somehow they manipulated the price to add it in.. WELL the side of our new Mattress blew out, called Conn's they have to have a technician come out and the earliest is 3 weeks out... WHAT a JOKE what if this was the Fridge we did not buy...


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