Conn's Consumer Complaints All Reviews

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Conn's Reviews

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  • Callous Disregard



    I recently bought an expensive set of Samsung washer/dryers from Conn's. I have not used them very much because of the holiday but I did today with the help of my housekeeper. She pointed out to me that the washer was leaking and said she had mopped up water several times. I saw what she meant, but could not determine that the water was leaking from the hoses, only that it was coming from under the machine. I immediately called my Conn's salesperson to say I was having this problem and was concerned about possible electrocution or flooding. She gave me a number to call the... More...
    (Repair Services)
  • Conn's cons its customers



    Bought a recliner as a Christmas gift for my MA. Told at time of sale if there is/was any problem they would take the recliner back. 2 hours after delivery I drove into town and my Ma was very upset and distraught over the recliner . Tried to refuse chair and delivery men made her take the chair and sign for delivery. I called the Conn's office within 2 hours of delivery and was told I'm stuck with the chair and there are no furniture returns. Oh yeah, the chair delivered was the wrong color ordered and I was still told tuff luck I'm stuck with it. My next step is going... More...
    (Furniture)
    Cajunhadwin's Picture   Cajunhadwin    0 Comments   Comments
  • Better furniture in the Flea Market than in Conns



    My husband and I purchase our first living room and a dinning set at Conns three months ago. The most terrifing experience of our life. They already replaced the left side of the sectional because it looked like a swing since we first set it up. Now the other side caved in on my mother in law, thank god she was not hurt (only weights 120lbs.) We are sitting at the floor because the four chairs of the dinning set are falling apart and I almost had in accident in one of them. At the beginning, I went back to the store for help and once they knew I was there for help they gave a 1-800 and... More...
    (Furniture)
    vickismo's Picture   vickismo    0 Comments   Comments
  • Defective Sofa



    My husband and I purchased our sofa and love seat from Conn's back in October of 2013 and we've had problems with our sofa not having enough cushion at the base and the right hand arm rest bulging out. Service tech came out and inserted more cushion, he said that would do the trick on the base and the arm. Well, when he did that it caused the seat cushions to fluff up to high and caused them to look like they are falling off of the couch and my arm rest looks the same. My sofa looks so retarded and you can't push the cushions back because it is one solid piece.... More...
    (Furniture)
    betzym's Picture   betzym    0 Comments   Comments
  • conns/ Ge @ Crosstimbers/ 45 N



    DO NOT PURCHASE WARRANTY! I purchase a laptop that was about $1,000 and they told me a warranty( I PAID AN EXTRA $600 FOR IT). I was even given an examples of what might happen to the laptops that i would be covered! well i was on my last month of paying for the laptop, i literally only owed $100! i paid it off and about 1 week later my apartment got broken into! Well after the police report was given to Conns and the paperwork was shippped off we still have no response back after 6 weeks! Come to find out that the lady at Conns calls for my husband and finds out that the warranty does... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    salinanina's Picture   salinanina    1 Comments   Comments
  • Furniture



    The delivery guys unilaterally decided to take my new refrigerator back to their warehouse cause they not haul away subzeros but nothing on their policy say that. At the moment of my purchase the salesperson forgot to include that particularly haulaway note. When the delivery manager called to confirm the delivery she don't include the haulaway note about my subzero either. I called the store manage store manager transferred call to the delivery manager nothing. Then i called customer service... bah a total waste of time we still waiting for that lady call us back. Awful awful... More...
    (Delivery Services)
    Alexrosadopr1's Picture   Alexrosadopr1    0 Comments   Comments
  • Samsung 75 " TV quit working



    Called customer service and was told service tech would contact us next day with a 2 hour window. Next day, no call! Called them and was told it would be the NEXT day. The next day still no call. Contacted customer service again and was told it would be NEXT day!!! Asked to speak to supervisor, "in meeting". Left name and number for a return call. Still nothing. We were concerned about buying there in the first place! Should have followed our instincts! Don't buy from this company!!! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Harmk's Picture   Harmk    0 Comments   Comments
  • Name says it all Cons!



    Dont go there! They act like they are giving you great credit, but they tack on agronomical finance charges to thier merchandise. I purchased a computer for 1500.00, In the end, they want me to pay 2500.00 for it by the time I pay for it. I doubled my first payment to make the payments go faster and it did not reflect anything off the $1500 purchase price at all only the 2500.00. It is a complete rip off, plus the added personal insurance to my bill that I did not want and told me I had to have it. They are scam artist!!!! Dont go there!!! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • LIES, CHEATING, HORRIBLE SERVICE



    Chris acting GM, at Tempe AZ Mills Conn's was SO nice and helpful with my credit app and furniture purchase. Unfortunately every word out of his mouth is a lie, Conn's provides OPTIONAL insurance on the sale, Chris presented this insurance to me as INCLUDED & had me sign for it. Upon getting home and looking over my contracts, I realized that Chris took advantage of me and added about 300 unnecessary charges to my tab, 300 that will be subject to a 25.99% finance fee! Chris also sold me my furniture with a 6mth same as cash offer and then had me sign a sheet stating that I... More...
    (Furniture)
    KaiKai's Picture   KaiKai    0 Comments   Comments
  • POOR CUSTOMER SERVICE/ POOR WAREHOUSE AND DELIVERY SERVICE



    If you don't wont your worst nightmare to happen do not buy any furniture from conn's; they have the worst warehouse/delivery service I have ever seen; it has been three week since they started the first delivery for my bedroom set and I am still sleeping on the floor; after three different scheduled delivery dates I was told they did not have the bed rails; at this point I feel like once they get your money your on your own; you have to do all of the calling to find out whats going on with your order otherwise they will not contact you; I will not be recommending anyone to... More...
    (Furniture)
    ROGEMPIRE66's Picture   ROGEMPIRE66    0 Comments   Comments
  • BAD Customer service, delivery, warrenty



    I would not recommend this company to a friend or foe. at first everything seemed OK, I went to look at refrigerators, once i found out they had a free TV promotion with mattress I decided I would go get the wife to check them out. Refer purchase, NOT; Conns did not have the specific model we wanted an LG with dual Ice Maker. they had a GE, I decided to get that with Conn's warranty if I was approved for credit. I was approved BUT Conn's wanted $450 for an extended Warranty... when I told the salesman I was going to look elsewhere he go the manager who said they could order the... More...
    (Furniture)
    Quadragin's Picture   Quadragin    0 Comments   Comments
  • Conn's defective ENVY HP TouchSmart Computer



    Purchased the computer 07/28/13 at store number: 092, Invoice number: 023445514-001. Computer never worked. Returned computer on 08/01/13 to store number: 092. I was told that computer would have to go to service or else I would be charged a 15% restock fee. Computer went to service. Called by service on 08/09/13 and told that computer would be ready for pick up at store number 092 on monday, 08/12/13. I have talked to store manager, customer service agents, salesperson, etc. All Conn's wants is a "#5" thats all anyone is interested in! And they are insistant on a 15% restock... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    solidrock's Picture   solidrock    0 Comments   Comments
  • CGB Roofing and Renovations, Ellabell, GA 31308



    This Person, demonstrated very poor workmanship, and left a job incomplete for the time he had spent. He had taken draws totaling $6,500.00 for a contract originally priced at $9,700.00. The total time he and 2 other workers spent on the job, arriving at 9:30 AM to 11:00 AM , and leaving the work site in a mess daily at 3:30 PM to 4:00 PM, was approximately, work began on May 8, 2013 and his last day on the job site was May 16, 2013. Total man hours worked approximately 136.50 man hours. In that period of time he had completed re-roofing an area approximately 10 X 10 or 100 square... More...
    (Home Improvement)
  • Conns Broken LapTop



    I have did business with Conns for fifteen years but as of today I am DONE! I purchased a lap top for my son in June 2012. The laptop crashed in January 2013. I took it to Conns and waited patiently for someone to call me. After one week no phone call. I called the repair department only to lied to. To make a long story short. I still don't have a laptop and I was told they would replace it but I would have to purchase a new $299.00 warranty! I am pissed! More...
    (Repair Services)
    Mavsmac's Picture   Mavsmac    0 Comments   Comments
  • Conn's SCAMMERS broken IPAD



    I have been a loyal customer to Conns for years. I had a few problems with the HP computer that I had bought but all were just repairs after repairs. Ofcourse extended warranties don't last forever but my main complain was with my IPAD. I paid roughly $1000 dollars this is including tax and extended warranty I purchased. Mind you, the warranty was not $50 or $100. It was around $300!!. I purchased it because the salesman guaranteed me that everything was going to cover my IPad. I But they just care about their commision. It included service and maintaince and accidental damage. I felt... More...
    (Shopping, Chain Stores)
    Lady21's Picture   Lady21    0 Comments   Comments
  • All appilances with warranties!!!!



    My family has been loyal Conn's customer's for years. In the last year or so and many warranties I have had the worst customer service ever. The last few times I have had to call to get something repaired I get the same thing they can't get anyone or they send someone who can not fix it so I get a call saying that they will replace it at first we did not have any problems but know and many warranties later I have gotten screwed!!!!!When you call and complain they act like they could care less and they talk to you like you are stupid!!!!!I will tell everyone I know not to buy... More...
    (Repair Services)
    Piaevtim1's Picture   Piaevtim1    0 Comments   Comments
  • Never shop at Conn's Appliances!



    Never shop at Conn's Appliances! I bought a new washer and dryer on Tuesday, the next day they broke the washer while loading it onto their truck. An hour past their delivery time, I called the store to ask why they were late. It wasn't until I was told to call the warehouse that I found out the product had been broken during the delivery. The general manager Eddie said he we would get to the bottom of the problem and call me back...no one called. Thursday the warehouse manager called saying that they would be delivering my washer and dryer. When I asked about the broken washer,... More...
    (Furniture)
    Mervinman's Picture   Mervinman    0 Comments   Comments
  • Furniture?



    You know I bought a pillow. They call that a furniture. Who thinks a pillow is a furniture? I'm serious, whoever came up with Conn's policy is a genius. A Genius? HAHA. Lies. So happy I lied. Well, you know this will be on ABC, NBC 5, FOX 4, CNN and plenty more. And I just don't know why you don't have customers. Your employees are trained very well. Not even sure if you trained them. They follow us until we buy something. People should just lie and say "I'm going to look around." >:( >:( >:( >:( >:( >:( >:( >:( >:( >:(... More...
    (Furniture)
    ushvojsdiovls's Picture   ushvojsdiovls    0 Comments   Comments
  • Samsung Dryer



    I purchased washer and Dryer back in June 2011. Lately I had issues with Dryer throwing out lint from back of the dryer. I called Service dept. and scheduled a service. The Service guy came out who said because whoever installed the dryer put a tape on air duct on the back of the dryer. It suppose to have metal strip installed to seal it properly. Anyways he left W/O fixing it because he didn't have tools and parts but said another service was scheduled for Dec. 17th but no one showed up. Called in on Dec. 17th and service people said it was scheduled for Dec. 20th now. On Dec. 19th I... More...
    (Dry Cleaning, Laundry)
    Mistry's Picture   Mistry    1 Comments   Comments
  • SERVICE FROM HELL!!!



    I purchased a new refrigerator in july 2011, the motor burned up in sept. 2011.and here it is 5 days later and still not fixed and i'm told the part won't be in for another 2 days????? i even called the beaumont corporate office and asked for the complaint dept and they said they take complaints all day long and so they are familiar with people calling to complain, so my little issue was no big deal!!!!????? what tha!!!!!!!??????#$%&*))))_(+@##$$% More...
    (Repair Services)
    eatshit's Picture   eatshit    1 Comments   Comments
  • Failure to Provide Promised Services



    We purchase a new refrigerator on 08/01/11. Was promised it would be delivered on 08/06. We received 3 phone calls stating the refrigerator would be delivered from 4-7Pm. I was also advised by the sales person at purchase and on delivery day to watch out for the delivery (contract service) and make sure the refrig was in perfect order or do not accept it. The refrigerator arrived at 8;15 pm after several calls to Customer service. Each time promising Driver would be there in 15 minutes. They came in installed the refrigerator. The Ice Maker line -they refused to set up to copper tube.... More...
    (Delivery Services)
    dlgoza's Picture   dlgoza    1 Comments   Comments
  • Conn's repair services SUCK!!!



    I paid $150 extra to get repair service done on 10 month old washer machine I purchased at the Cedar Hill TX location. I have been on the phone with them for a week now and still no service. There was a scheduled service but when the tech called he said sorry i don't service your area and i took the day off of work waiting on them. Everytime you call you get a different excuse on why it is not fixed yet. I have bad credit already so with me not paying them monthly is not going to hurt me anymore..... DON'T BUY ANYTHING FROM CONN'S IT IS A BIG CONN..... More...
    (Repair Services)
    ConnsHater's Picture   ConnsHater    1 Comments   Comments
  • customer srvice



    I purchased a washer/dryer and a refrigerator from conns, and both dryer and fridge went out within 2 years. They came out to repair the refrigerator, and it still didnt work. I was told that I needed a compressor for a 2year old refrigerator. Needless to say, they order that part which took about 2 weeks to come in. When they decided to come out to put the part on it still didnt work. When I called customer service they put me on hold for 10 minutes, and still didnt have an explanation for me. I will never purchase anything from conns again, I wouldn't even recommend them to my worse... More...
    (Repair Services)
    unstatisfied's Picture   unstatisfied    1 Comments   Comments
  • Conns fradulant price match policy and terrible customer service



    I bought a Samsung refridgerator, GE Washer and GE dryer (invoice # was: 019609437) from Conns store in Richardson TX, but cancelled complete order because I found Conns to be lying and misleading its customer and the totally unprofessional attitude of the store manager and the sales rep (Mathew) who helped me. Following is the address of Conns location: 1300 East Belt Line Road Richardson, TX 75081 (972) 690-5034 The Samsung fridge was on sale at Conns for $1200 and after discount it came down to $1079. The following Friday, this fridge was advertised for $900 at local Frys. So I... More...
    (Advertising)
    qwertypoi's Picture   qwertypoi    1 Comments   Comments
  • worst customer service



    I can't believe how bad the service is in conns. I spent more than two hours on each store trying to buy a ps3 just to build my credit and i was thinking on get something else too, well that was my worst nightmare since the time that i entered to that store. First the salesman approached and i told him what i needed to do (buy a ps3 on credit since i wanted to start building my credit) and i guess he did not like what i was going to spend which it was like $329 and he was making faces i guess because he was not going to make a good commission out of it, well he asked me for a some... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Match14's Picture   Match14    2 Comments   Comments
  • Laptop restocking fee



    I purchased a laptop from Conn's sunday march 13, 2011 when I took it home the computer was having problems with the internet signal inside my home. The signal will go from 2 bars to 0. My 5yr old laptop was at full signal strength, so immediately I knew something was wrong. I went back to the store on march 14 early morning to exchange the lap top. The "policy" Conn's is 15% re stocking fee its based on the purchase price of my item. Ended up being $90 dollars. Ridiculous!!!! Just to exchange and Item???? I was being charged that fee to exchange it or even to return it.... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    xica00's Picture   xica00    0 Comments   Comments
  • To buy a air conditioner



    I was told by a salesman there that I could buy a air conditioner but it was winter he said buy something else so we purchased a camera to open an account.My wife to be lives there I am moving but medical problems have made me stay up here till they are settled My wife to be went up there to pick up air conditioner they said i would have to be present. total against what I was told to begin with.If you can not trust what a business has told you they do not need my business ever again. More...
    (Furniture)
    bobby59's Picture   bobby59    0 Comments   Comments
  • warranty issues



    DO NOT EVER BUY A WARRANTY FROM CONNS, THERE HASSLE FREE WARRANTY WHERE THEY SUPPOSLY COME AND PICK YOUR ITEM UP WHEN IT IS BROKEN IS THE BIGGEST FCKIN LIE EVER! IM A LONG TIME CUSTOM AND HAVE SPENT THOUSANDS OF DOLLARS THERE AND THERE CUSTOMER SERVICE IS A JOKE, NOT TO MENTION WHEN YOU GO TO THE WAREHOUSE TO PICK YOUR STUFF UP AND YOU HAVE TO WAIT AN HOUR ON A DVD PLAYER!REALLY! DONT EVEN MESS WITH THIS PLACE! More...
    (Repair Services)
  • Horrible Customer Service



    Bought a bedroom set and dresser on Sunday, was told product would deliver Thursday. Took a vacation day so i could receive it. On Tuesday at 2;30 i received a call from Conn's saying they needed directions to my home, drivers were in route i explained my delivery is Thuirsday was told no problem, we will reschedule. On Thursday morning I called after not hearing from them to see around what time would deliver. Guess what, I am not on delivery schedule, merchandise not in stock. What do you mean I ask, you were going to deliver it on Tuesday-must be there. Conn's says to me... More...
    (Shopping, Chain Stores)
    nomoreconns's Picture   nomoreconns    1 Comments   Comments
  • Consumer return policy



    we bought a ps3 at conn's, we took it home and within a week the ps3 is not working right so we took it back to conn's to see if they can replace it with another one. We had our original receipt and all the packaging. They told us they had to test the ps3 and re create the event that it cause it to mailfunction, as soon as the turned it on it said on the tv screen that the ps3 hard drive is corrupted, but that wasnt good enough for them to show it is not working so they missed with it again to recreate the event to show its not working which who knows how long it would take to do... More...
    (Miscellaneous)
    p1ssedoff's Picture   p1ssedoff    0 Comments   Comments
  • conns shopping reviews



    sir, 1/1/2011 I purchased one LED tv from port arthur conns they offer me one 3D blue ray player two 3D glasses and one 3D movie with one 46" samsung LED that is why I purchased LED tv.They told now no stok 3D glasses and movie next week you can colect I agree and trust thum up to this time I never get those itoms.Today I went to the same store they didint give this stuff I told them I will return all Itoms tomaroow they told me now one month finish so 50% diducting.Why diduct 50%this is not my fault this is your fault every day I am going to the same store they told tomarrow... More...
    (Legal Services)
    mohanan's Picture   mohanan    0 Comments   Comments
  • HORRIBLE



    We paid for a 60" 3D Plasma TV (LG) at a local Conn's store. It was, according to the salesman, a steal of a deal! It WAS a steal as the one week wait for the TV turned into three weeks and THAT turned into "You can just get a refund or take the display model"! WHAT? They gave me the run around and tried to blame the suppliers BUT every time we called to get the status they would miraculously find one at a store and we were assured it would arrive in "X" amount of days only to be lied to AGAIN and told.. "Sorry, it was sold."! C'mon... EVERY... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    CSG1966's Picture   CSG1966    0 Comments   Comments
  • CONN'S complaint review



    I PURCHASE A COUNTER HEIGHT DINING TABLE FROM CONN'S THE TABLE WAS DELIVERED AND SETUP. THE TABLE IS TO LOW FOR THE CHAIRS. THEY WERE SUPPOSE TO BRING ME ANOTHER TABLE I HAVEN'T RECEIVED THE RIGHT TABLE YET. I WENT TO THE STORE TO HAVE THEM TO CREDIT MY MONEY BACK TO MY ACCOUNT THEY ARE GIVING ME A PROBLEM EVEN REFUNDING MY MONEY. THOSE PEOPLE ARE CRAZY AT CONN'S. I WANT EVERY BUY ANYTHING ELSE FROM THEM. More...
    (Furniture)
    upsetbigtime's Picture   upsetbigtime    1 Comments   Comments
  • Tired



    I purchase a washer/dryer and since then i have call the service department (3) times...and they fix the problem twice but now my dryer is broke again...I ask for a replacement dryer b/c i'm afraid once my warranty is gone i will have an extra expense every two to three months....the service tech call and stated he can come out this morning...i advide him i had to go to work and could they come after 3 b/c thts wht i told the young lady when i call he told me no...So, i call cooperate and as i was tellin the lady the problem she put me on mute and when i ask if she put me on mute she... More...
    (Repair Services)
    Shonia's Picture   Shonia    0 Comments   Comments
  • worst customer service



    Very aggravated with Conn's. I purchased a 50" lg plasma tv and within the 10th day of having it in my home it started to mess up, so I went to the store and spoke to the manager about getting it exchanged, he stated I was still within my 30 days that hew would exchange it but that I would need to contact customer service first to make sure it wasn't customer damage. It took 2 weeks to get a tech out to look at it. Then a second tech came the next day to inaspect it again he comwes back a week later and says he fixed it. Now 1 1/2 month later another tech calls and sys my... More...
    (Miscellaneous)
    jayala46's Picture   jayala46    2 Comments   Comments
  • Conns



    Purchased ZTR riding mower in March. Early June, some piece bent near belt and belt came off. Called service. Someone came out 4 days later and said he saw same problem on another mower the day before. Had to order part and it would be 1-2 weeks b4 it came in and he'd come by next time he was in area. It's been about a month and no calls. I call to check on parts, different story every time. We have made a lot of purchases with Conn's and this is first time we've had problems. Fixing to call them to come pick up the mower. CUSTOMER SERVICE CENTER IN BEAUMONT IS... More...
    (Repair Services)
    Aggravated's Picture   Aggravated    1 Comments   Comments
  • Repairs



    Conns has a page on their website to put in service orders. I put in a service order about a week ago and no body had called. Called Conns and they said they did not have a ticket open and they stated that you have to call in for service. Told her what is the purpose of them having that on their website and she was not able to tell me anything. She was able to tell me however that servicing on tractors will be set for next month. I'm not happy with their service and will not buy anything from them or refer anyone to them either. More...
    (Repair Services)
  • appliances



    I bought a washer / dryer set from conns in august of 2009 ,applied for 0 % for 18 months whiich was approved. but i decided to pay it in full via credit card. but now 8 months later i get this letter in the mail stating i owe them some $ 500 . called the customer service # and the guy tells me that my account is still active, and i need to make payments. WHAT A JOKE CONNS IS . THEY WANT TO GET PAID FOR THE SAME PRODUCT TWICE.THEY MUST BE HARD UP FOR MONEY, I WILL CONTACT "BBB" . More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    nooralip's Picture   nooralip    2 Comments   Comments
  • Highway robbery



    I purchased a laptop computer from Conn's in 2006, price was around 1800.00. After all the paperwork was complete the balance came out to about 3200 that is with all the bull!@#$ warranties and insurance. I must not have been in my right mind to make such a foolish purchase. In 2008 I was in need of a refridgerator, I went to Conns to get it, as I only had like a $125 bucks at the time and they were my only solution for a fridge fast. Well that stupid purchas plus my roll over balance came out to a wopping 4550 balance. Now again, I couldn't see why the balanced was so much... More...
    (Credit Cards, Finance, Banks)
    pissedoffalot's Picture   pissedoffalot    2 Comments   Comments
  • Complaint



    I PURCHASED A LAPTOP FOR MY KIDS DURING THE CHRISTMAS HOLIDAY`S. MY SON WAS USING IT AND IT SLIPPED FROM HIS HANDS AND FELL ON THE FLOOR, HE TRIED TO CATCH IT AND HE FELL ON TOP OF IT, BREAKING THE SCREEN. I PURCHASED THE EXTENDED WARRANTY BUT THEY SAID THAT THE SCREEN WAS NOT COVERED. TO REPAIR THE SCREEN IT WAS GOING TO COST US $359.00 BUT SINCE WE WERE TRYING TO RE-ESTABLISH OUR CREDIT WE DECIDE TO HAD IT REPAIRED. I TOOK IT IN ON THE 28th OF JANUARY AND A WEEK LATER WAS WHEN THEY TOLD US OF THE REPAIRS NEEDED, SO WE WENT AHEAD AND TOLD THEM TO DO THE REPAIRS. WE WAITED FOR THEM TO CALL... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    5grandkids's Picture   5grandkids    1 Comments   Comments
  • Conn's their name says it all!



    Terrible customer service at the Hwy 6 and Westheimer location. If you go in there do not deal with Eddie, Once your sale is done and their are problems, he will not call you back even thou he says he will. It took me 16 days to get my complete order delivered correctly. Always inspect your merchandise, because they will try to deliver you defective items. They also make promises and when it comes down to redoing the contract they will not keep them. Beware of Eddie (salesman), Roj (manager) and DJ (manager). More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    roniek's Picture   roniek    2 Comments   Comments
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